You just need to learn to be responsible for your actions ladies, because what we requested is compensation for the cost of your damages and not a fine.ReviewsNo reviews for this property yet. How was the glass broken for 1 week and no one saw it before, if you haven't broken it on your last night and how can a bed cover disappear if no one else entered your room. So we asked you to explain to us 2 things. Then on your last day, the bed cover was again missing when you admitted that no one else entered your room. All bed covers are replaced along with bed sheets and after your problem, we replaced the bed cover from the day the incident happened. Regarding your comments about trying to charge you for a missing bed cover and a broken glass, we need to clear out that, according to your explanations you vomit on the bed cover some days before your departure and that this bed cover was never replaced. Hayleigh, Thank you for spending some time in giving us a review of your experience. Thank you for your wishes Regards From the Managementĭear Mrs. And eventually, you got it as soon as a room was available. You even used other guests to come and talk to me into giving you a free upgrade. You were complaining about everything and the reason for that was to get a free upgrade and this was what you were asking from day 1 since you arrived. Since you came along all troubles and complaints suddenly appeared. If you are indeed in hospitality management, then you should know better, what these free upgrades and services mean. We provided free A/C for half of your accommodation even though your husband knew it was payable as he stated, we upgraded you to a Luxury One Bedroom Apartment for the last 8 nights of your visit for free but you kept complaining about everything. On his arrival, he stated that he knows is on a budget that's why we tried to help him with his long vacations. For the first three weeks, your husband was not complaining about anything. As you describe in your review, your husband and son visited us for 3 weeks prior to you coming to join them. Thank you From the Managementĭear Laura, Thank you for visiting us and for taking some time to give us a review of your experience. A few days before you aggressively addressed the hotel Manager, threatening with police measures, and upon the Manager politely asking you for the reason, once again you started threatening everyone and using inappropriate language (to say the least). Also, you reported on another hotel’s website that you‘ve been visiting them as well since 2015. By the way (not that relevant), your last visit was in 2015 and you were given the exact same apartment 128 and without room change. You are asking for our apologies for something that you never requested or reported to us. Also let us remind you that for 3 consecutive days you refused cleaning not letting the cleaners provide you even with clean towels, bed sheets, or anything. You never mentioned your intention to change a hotel and we only learned about it as soon as your rep. Also during these 4 days, your room was properly cleaned and was still occupied by you. but in any case, after you changed rooms the next guests never complained about a problem with the toilet in your room. If you had done so, the maintenance team would have dealt with it immediately. During your stay, you never mentioned anything about a problem in your room (issues with the toilet or anything else). That was something you accepted without mentioning anything further. Unfortunately, as all pool view rooms were occupied we explained to you that a room change was possible in 3 days and that we would be happy to satisfy your request. Even though your booking did not have a request for a pool view room and despite the fact that you've been very aggressive and having a very inappropriate attitude towards the hotel staff, we immediately tried to find a solution for you. You came back to the reception demanding to change immediately to a pool view room. Upon your arrival, you were shown to your room which was 128. However, we need to point out a few things. Barry, Thank you for the time spent in giving us a review of your accommodation which still continues until 22/09. Be Live Collection Marrakech Adults Onlyĭear Mr.Hotels near Seasons Go Karts & Family Entertainment Centre.Hotels near Royal Bluff Poker Club - Ayia Napa.
0 Comments
Leave a Reply. |